HI Calgary City Centre

How big are the dorm rooms?
Our dorm rooms have two or three bunk beds, accommodating four or six people per room. Shared washrooms are conveniently located in the hallway. We also offer private rooms (with or without ensuite bathrooms) and family rooms with ensuites.

Are there lockers in the rooms or on the premises?
Each dorm room includes one locker per bed, which can be secured with a padlock. Guests without a padlock can purchase one at the front desk. Both dorms and private rooms have keycard access for security.

Is luggage and sports gear storage available?
We have storage space available for your luggage before check-in and after check-out. We also have indoor storage for skis, snowboards and bikes available for you to use at no charge during your stay.

What will we find in the shared kitchen?
Our fully equipped kitchen is open to all guests, including groups. It features four cooking stations with cooktops, ovens, microwaves, large fridges, and dry food lockers. We provide all the cookware, dishes, cutlery, and drinkware you’ll need—just bring your groceries!

Do you have a BBQ?
We have an outdoor BBQ available for all guests to use.

Do you have a meeting room our group can use?
While we don’t have a dedicated meeting room, we can reserve either the TV room or reading room for your meeting if needed. Please note that a fee applies for this service.

Is catering available?
We don’t provide catering, but let us know your needs, and we’ll happily recommend one of the many great restaurants within walking distance.

Do you offer free breakfast?
Yes, we do! We offer a free self-serve continental breakfast daily from 8:00 AM to 9:30 AM.

Is there free parking? What about for buses?
There is no free parking, but street parking is available free overnight from 6:00 PM to 9:00 AM. Buses can park in the lot adjacent to the hostel for a fee.

Is there public transit or a shuttle service nearby?
Calgary Public Transit is just steps from our front door. It’s free within the downtown core, and a basic fare applies for travelling outside of the downtown area.

What are your quiet hours?
We respectfully ask guests to keep the noise down between 11 PM and 7 AM.

Are there gender-inclusive washrooms available?
Each floor has shared men's and women's washrooms, and there is a single-stall gender-inclusive washroom in the basement. We do not have a gender-inclusive shower, except in private rooms.

Is there 24-hour check-in and security?
Our front desk is staffed 24 hours a day. If you expect to arrive late, please let us know ahead of time.

Is a deposit required?
A 20% deposit is required at the time of booking. A 50% deposit is required if the reservation involves booking at least 50% of the hostel or 50 beds. During the Calgary Stampede and special events, all bookings require a 50% deposit.

What are your cancellation policies?
Cancellations made more than 28 days prior to your arrival date will receive a full refund. Cancellations made 28 days or less before check-in will forfeit the deposit. Cancellations made 21 days or less before check-in are non-refundable.
For the Calgary Stampede and special events, cancellations made more than 45 days prior to arrival will receive a full refund. Cancellations made within 45 days before check-in will forfeit the deposit, and cancellations made 28 days or less before check-in are non-refundable.

Are there age limits for the groups that stay with you?
There are no age limits for groups staying with us; however, youth groups must be properly chaperoned.

What are the minimum and maximum group sizes?
Groups must consist of at least 10 people. The maximum group size and length of stay may vary depending on the time of year.

Is there a discount for group bookings?
Generally, groups are offered the member rate, though this may vary based on group size and time of year.

What health and safety measures are in place at the hostel?
All HI Canada hostels comply with health measures imposed by local, provincial and federal regulations. For more information on our hostel safety measures, read our hostel safety measures.

Is there a surcharge for single occupancy?
Dorm rooms are priced based on the total number of beds in the room. Even if beds are left empty, the full room fee applies. Private rooms are priced for double occupancy, with no surcharge for single occupancy.