Got a question?
Here are the answers to the questions that everyone is asking. In fact, we'd like to think that we have all the answers. So, if you think you have a question that will stump us, give it your best shot.
General
Booking
What is a hostel like?
What ISN'T a hostel like?
Aren't youth hostels just for, well, youth?
Speaking of kids, I am travelling with mine, any advice?
Speaking of grandparents, I am traveling with mine and I think I lost them - any advice?
What's better - the top or bottom bunk?
Why should I book on hihostels.ca?
What’s your cancellation policy?
Do I need to book accommodation in advance?
Is there a limit to how long I can stay?
I've tried to book online, but it says there's no space available - are there any other options?
Can locals stay at HI hostels?
Can local residents stay in HI hostels?
You haven't answered my question.
What do I do?
Ask louder! No, give us a call or send us an email and we'll be happy to help you out.If we don't know the answer to your question (it's never happened), we'll gladly point you in the direction of someone who does.