Important Information for Guests Impacted by Air Canada Flight Attendant Strike
We understand the uncertainty this situation may cause and want to make it easier for you to adjust your travel plans if your Air Canada flight is cancelled due to the upcoming strike, scheduled to begin at 12:00 midnight EDT on August 15, 2025
Who this applies to:
This policy applies to guests who meet all of the following:
- Have a prepaid, non-refundable booking made through hihostels.ca
- Have an Air Canada flight booked before August 12, 2025
- Can provide digital proof of:
- The original Air Canada flight confirmation, and
- The official Air Canada flight cancellation notice (email, text, or other official document)
Your options:
1. Get a full credit to rebook your stay
- You will receive a full credit to rebook and complete your stay by March 31, 2026.
- The new booking must be at the same hostel. If your new booking includes extra nights, more guests, or a different room type, additional fees may apply.
- Any usused credit after March 31, 2026 will expire.
2. Refund
- You can cancel and receive a 75% refund of the prepaid amount, based on your original form of payment.
How to request a change or refund:
- Please contact HI Canada’s Reservations Office, open 9:00 a.m. to 5:00 p.m. PDT, by calling 1-866-762-4122 or by emailing [email protected].
- You must contact us by 12:00 noon (local time at the hostel) on your scheduled arrival date.
- Provide digital proof of:
- Your original Air Canada flight confirmation, and
- Your official Air Canada flight cancellation notice (email, text, or other official document).
Important:
- If you do not arrive and do not contact us in advance (“no-show”), you will not be eligible for a refund or future stay credit.
We hope this flexibility gives you peace of mind as you plan your trip, and we look forward to welcoming you when travel becomes possible again.