Got a question?
HI Canada just launched a new member portal to help you view and update your details online. An email was sent to all current registered members on June 28-29, 2022. Please check your email (peek into your spam folder just in case) for details on how to access the member portal.
Login with the email address you used to register your membership.
No worries, it happens! Please click here to reset your password.
Oops! Sorry to hear that. Did you check your junk / spam folder by chance? If the email is nowhere to be found, please complete this member service request form and our membership team will reach out to you in two business days.
Digital membership cards are issued to all members who have completed the activation process on the new member portal. After activating your membership here, you will receive an email with a link to access your new digital membership. Even if you’re an existing HI member, you’ll still need to activate your membership on the new system.
We’re sorry you are having difficulty with this. Please complete this member service request form and our membership team will reach out to you in two business days.
New Adult Memberships will be offered in digital format only. For now, we still offer new Life, Group and Junior cards in the plastic card format. These are available by calling our Member Services number below or asking at our Hostel Front Desks.
Yes, you can, however we would like to make sure you are properly registered on our new membership portal. Please visit here to make sure you are properly registered. Thank you.
Yes! Your digital membership card is valid at over 3,000 HI / YHA hostels worldwide. It is also accepted by Member Discount Partners here in Canada and everywhere an HI membership saves you money.
Yes, you can. If you have downloaded the card on your phone, you'll be able to access it anywhere, even without an internet connection.
That’s a great idea! To save your digital membership card for quick and easy access, follow the steps outlined here.