Got a question?

Common and frequently asked questions about your membership and digital card.

Hostelling International Canada has launched some exciting changes to the membership, including a new member portal and digital membership card. Don’t worry -- you still get the same great rates at our hostels, but here are the answers to some questions you may have about these changes.

My Membership
My Digital Card
How do I access my member details online?
I'm having trouble logging into my membership online.
I can’t remember my login.
I can’t remember my password.
I did not receive my email invitation to access my digital membership.
How do I get my digital membership card?
I can't see my digital membership card after activating my membership on the new portal.
Can I still purchase a physical membership card?
I don't want to go digital. Can I still use my plastic card?
Will my digital membership card be accepted by member discount partners and HI / YHA hostels outside Canada?
Can I access my card when I have no access to the internet?
I would like to save my digital membership card on my mobile device. How can I do that?

You haven't answered my question.
What do I do?

Ask louder! No, give us a call or send us an email and we'll be happy to help you out.If we don't know the answer to your question (it's never happened), we'll gladly point you in the direction of someone who does.