Got a question?

Common and frequently asked questions about your membership and digital card.

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Members are the heart and soul of HI Canada.

Our hostels are gateways to meeting awesome people, discovering incredible places, and diving into diverse cultures. With your HI membership, you'll explore Canada — and the world — while supporting our mission.

Got questions about our membership? We’ve got answers.

Have a look at these frequently asked questions below. And if we missed anything, scroll down to find out how to get in touch with us. We're here to help!

My Membership
My Digital Card
How do I access my member details online?
I can’t remember my password.
I did not receive my email invitation to access my digital membership.
Can I still get a physical membership card?
Do you have membership cards for youth or groups?
Will my digital membership card be accepted by member discount partners and HI / YHA hostels outside Canada?
Can I access my card when I have no access to the internet?
I would like to save my digital membership card on my mobile device. How can I do that?

You haven't answered my question.
What do I do?

Ask louder! No, give us a call or send us an email and we'll be happy to help you out. If we don't know the answer to your question (it's never happened), we'll gladly point you in the direction of someone who does.