Keeping You Safe
The latest on re-opening plans and what we're doing to keep you safe
While some of our favourite parts of hostelling look a bit different for now, our commitment to keeping our guests and staff safe and comfortable is stronger than ever. Find out which hostels are open and learn more about the improvements and safety measures you can expect when you visit us next.
Which hostels are open?
Most of our hostels are open and ready to welcome you on your travels! A few of our hostels remain closed at this time. See the list below for the latest details.
Please note the tentative reopening date in brackets.
HI Bonavista (TBD)
HI Calgary (May 1, 2022)
HI Cape Breton (TBD)
HI Charlottetown (TBD)
HI Edmonton (May 1, 2022)
HI Halifax (TBD)
HI Ottawa Jail (TBD)
HI Regina (TBD)
HI Toronto (TBD)
HI Trois-Rivières (TBD)
HI Vancouver Downtown (July 1, 2022)
HI Victoria (May 1, 2022)
How we're keeping you safe
At many of our hostels, we require guests to show proof of vaccination or a negative test result (Alberta only). We also can't accommodate guests experiencing COVID-19 symptoms or who are required to be quarantining or isolating.
Plans change. We get it. That's why we offer flexible booking options and a generous cancellation policy.
Book direct right here on hihostels.ca for the best and most flexible rates as well as the best options on packages and private dorms, where available. You'll find the latest packages and promotions right here on our website.
HI Canada has always offered pay-on-arrival booking options and flexible cancellation policies. This means you can book your travels worry free, without charge, knowing that HI Canada allows cancellations up to one day before arrival.
Please note that credit cards will be charged for the first night's stay for same-day cancellations or no-shows.
Our Cancellation Policy
As always, you can cancel any reservation up to 24 hours prior to arrival without any charges, unless your booking was prepaid and non-refundable when you made your reservation. If you have any questions, please reach out to the hostel directly for assistance.
If you booked using a third-party site, like booking.com or hostelworld.com, their cancellation policies will apply to your reservation and any related inquiries should be directed to them. For group bookings, please contact the hostel directly or email [email protected] for assistance.
For more information about travelling to or assistance in Canada:
Feeling unwell while travelling in Canada?
Nurses are available via phone 24/7 in all provinces. This is a free service.
In all provinces except, Québec, Ontario and Manitoba, dial 811.
In Québec, call 1.877.644.4545
In Ontario, call 1.866.797.0000.
In Manitoba, call 1.888.315.9257.
We are proud to have implemented health and hygiene protocols that are aligned with the World Travel & Tourism Council's Safe Travels Protocols.