Keeping You Safe

We're super happy that the pandemic is behind us, but we’re continuing our commitment to keeping our guests and staff safe and comfortable. Learn more about what you can expect when you visit us next.

What to expect when you stay with us


Privacy Options

We've increased the availability of private dorms wherever possible. That means at some hostels you can choose to book out an entire dorm room for yourself or your party. This is in addition to our existing private rooms, many with their own ensuite washroom.

Enhanced Cleaning

Cleaning and Hygiene

We're continuing to adhere to strict cleaning and hygiene protocols throughout our hostels and encourage our guests to follow all public health guidelines. Guests showing symptoms of Covid-19 will not be accommodated.

Enhanced Cleaning

Travel Requirements

We continue to follow federal, provincial and municipal regulations on these matters and will adapt if restrictions evolve. Stay up to date on Canada's latest travel and entry requirements by checking

Risk-free booking

Plans change. We get it. That's why we offer flexible booking options and a generous cancellation policy.

Book Direct

Book direct right here on for the best and most flexible rates as well as the best options on packages and private dorms, where available. You'll find the latest packages and promotions right here on our website.

HI Canada has always offered pay-on-arrival booking options and flexible cancellation policies. This means you can book your travels worry free, without charge, knowing that HI Canada allows cancellations up to one day before arrival.

Please note that credit cards will be charged for the first night's stay for same-day cancellations or no-shows.

Our Cancellation Policy

As always, you can cancel any reservation up to 24 hours prior to arrival without any charges, unless your booking was prepaid and non-refundable when you made your reservation. If you have any questions, please reach out to the hostel directly for assistance.

If you booked using a third-party site, like or, their cancellation policies will apply to your reservation and any related inquiries should be directed to them. For group bookings, please contact the hostel directly or email [email protected] for assistance.

For more information about travelling to or assistance in Canada:

Please consult your home country's health and travel authorities, the Government of Canada and the Public Health Agency of Canada for the latest travel advisories and information.


We are proud to have implemented health and hygiene protocols that are aligned with the World Travel & Tourism Council's Safe Travels Protocols.