Keeping You Safe

The latest on re-opening plans and what we're doing to keep you safe

We're ready to welcome you back to our hostels! While some of our favourite parts of hostelling will look a bit different for now, our commitment to keeping our guests and staff safe and comfortable is stronger than ever. Find out which hostels are open and learn more about the improvements and safety measures you can expect when you visit us next.

How we're keeping you safe

Enhanced Cleaning

Enhanced Cleaning

We’ve beefed up our already strict cleaning practices and will ensure all high-touch areas like doorknobs and shared surfaces are disinfected frequently and in accordance with public health guidelines.

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Distancing Measures

We've reduced the capacity in our shared rooms to only one person per bunkbed, unless you're travelling together as a group. Unfortunately, we'll be cancelling any hostel activities for the time being, to avoid bringing groups of people together.

Enhanced Cleaning

Guest Protection

Hand sanitizing stations have been placed throughout our hostels. We also encourage you to wear a cloth face covering if you’re unable to keep your distance, and most hostels will have disposable masks available for a small price.

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Privacy Options

We've increased the availability of private dorms wherever possible. That means at some hostels you can choose to book out an entire dorm room for yourself or your party. This is in addition to our existing private rooms, many with their own ensuite washroom.

Reduced Capacity

Reduced Capacity

In addition to placing clear instructions in shared spaces around physical distancing requirements, we've also reduced the capacity in our shared spaces. You'll find a maximum occupancy sign outside each space—from kitchens to elevators. 

Enhanced Cleaning

Staff Training

Our staff have received additional training on hygiene protocols and procedures as we continue to monitor and implement industry and public health best practices.

Risk-free booking

Plans change. We get it. That's why we offer flexible booking options and a generous cancellation policy.

Book Direct

Book direct right here on hihostels.ca for the best and most flexible rates as well as the best options on packages and private dorms, where available. You'll find the latest packages and promotions right here on our website.

HI Canada has always offered pay-on-arrival booking options and flexible cancellation policies. This means you can book your travels worry free, without charge, knowing that HI Canada allows cancellations up to one day before arrival.

Please note that credit cards will be charged for the first night's stay for same-day cancellations or no-shows. 

Our Cancellation Policy

As always, you can cancel any reservation up to 24 hours prior to arrival without any charges, unless your booking was prepaid and non-refundable when you made your reservation. If you have any questions, please reach out to the hostel directly for assistance.

If you booked using a third-party site, like booking.com or hostelworld.com, their cancellation policies will apply to your reservation and any related inquiries should be directed to them. For group bookings, please contact the hostel directly or email info@hihostels.ca for assistance.

For more information about travelling to or assistance in Canada:

Please consult your home country's health and travel authorities, the Government of Canada and the Public Health Agency of Canada for the latest travel advisories and information.

Feeling unwell while travelling in Canada?
Nurses are available via phone 24/7 in all provinces. This is a free service. 

In all provinces except, Québec, Ontario and Manitoba, dial 811.
In Québec, call 1.877.644.4545 
In Ontario, call 1.866.797.0000.
In Manitoba, call 1.888.315.9257.

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We are proud to have implemented health and hygiene protocols that are aligned with the World Travel & Tourism Council's Safe Travels Protocols.