How to hostel
As life starts to look and feel a little more normal, we're continuing to go above and beyond to ensure your stay with us is safe and comfortable. Hostelling may look and feel a little bit different than it used to, so here’s what you can expect when you stay with us for now.
- As of September 20, 2021, we'll require proof of COVID-19 vaccination. Read more about documentation requirements.
- We ask that any individuals not travelling together maintain a safe distance from others, including staff, wherever possible, no matter where you are in the hostel.
- We have plexiglass barriers at front desk. Face masks are recommended in indoor public spaces.
- We encourage guests to bring their own reusable mask, however we also have disposable masks available at front desk.
- Low- or no-touch payment options are available and encouraged.
- All high-touch surfaces will be regularly disinfected, including payment terminals and key cards.
- Guests experiencing Covid-19 symptoms will not be accommodated. We also cannot accommodate travellers subject to mandatory quarantine or isolation requirements.
- You’ll receive a check-in slip with your assigned room and bed (if you’re in a shared room) and further helpful info about the hostel.
Your Dorm Room
- Your bedding and towel will be waiting for you on your bed. Please leave these items in the designated bins when it’s time to check-out.
- Dorm and quad pod guests must leave the room between 11 am and 3 pm every day, unless all guests in the room are travelling together or the room has been booked privately.
- Our housekeeping team will only access shared rooms upon a guest’s check-out.
Your Private Room
(including private dorms)
- Dorm rooms can be booked as private rooms. Groups travelling together can use the total number of beds in the room.
- If you’re staying more than three nights, you can request a mid-stay clean. We ask you to please leave the room while it’s being cleaned.
- Each room is thoroughly cleaned and disinfected between guests.
- We’ve reduced the maximum occupancy of all shared spaces, including bathrooms. This may mean some sinks, toilets, urinals and shower stalls are taken out of service to give guests a bit more room.
- Disinfecting wipes or sprays are available in each shared bathroom for guests’ personal use.
- Please be mindful of other guests waiting to use the facilities.
- We’ve reduced the maximum occupancy of our kitchens to allow guests to maintain a safe two-metre distance from one another.
- Face masks are recommended in the kitchen.
- Only one member of a group should cook at a time.
- Please follow the dishwashing and bleach sanitizing instructions posted near the sink for all dishes, drinkware, cutlery and cookware.
- Capacity in dining areas has been reduced to maintain two-metre distancing between individuals or those travelling together.
Around the Hostel
- Hand sanitizing stations have been placed in key areas of our hostels.
- Face masks are recommended in all common indoor spaces.
- Please maintain your distance from those you aren’t travelling with. Some furniture may have been moved or removed to facilitate physical distancing measures.
- Please be mindful of posted signage and staff instruction around the use of these spaces.
- These spaces will be cleaned and disinfected frequently, with an emphasis on high-touch surfaces.
- Group activities like pub crawls and walking tours have been temporarily suspended. Outdoor activities will be conducted from time to time where proper distancing can be maintained.
Food & Beverage
- Where hostel restaurants are open, capacity has been reduced and seating has been redistributed to maintain a two-metre distance between diners who aren’t travelling together.
- Menus will either be disposable or disinfected between uses.
- Where required by law, café and restaurant patrons may be asked to provide contact details for contact tracing purposes.
- We’re here for you! If ever you have any questions about how things work, we’re happy to help.
- We’ve undergone additional training to ensure we’re able to enforce the measures laid out above.
- We do a self-health assessment before each shift to ensure we’re symptom-free.
- We’ll wear masks, gloves and other PPE where necessary and appropriate.
- We maintain our own physical distance from one another wherever possible.