How to hostel 

As life starts to look and feel a little more normal, we're continuing to go above and beyond to ensure your stay with us is safe and comfortable. Hostelling may look and feel a little bit different than it used to, so here’s what you can expect when you stay with us for now.

Check-In

Check-In

  • We ask that any individuals not travelling together maintain a safe distance from others, including staff, wherever possible, no matter where you are in the hostel. 
  • We have plexiglass barriers at front desk. Face masks are recommended in indoor public spaces. 
  • We encourage guests to bring their own reusable mask, however we also have disposable masks available at front desk. 
  •  Low- or no-touch payment options are available and encouraged. 
  •  All high-touch surfaces will be regularly disinfected, including payment terminals and key cards. 
  • Guests experiencing Covid-19 symptoms will not be accommodated. We also cannot accommodate travellers subject to mandatory quarantine requirements. 
  • You’ll receive a check-in slip with your assigned room and bed (if you’re in a shared room) and further helpful info about the hostel.

Your Dorm Room

Your Dorm Room

  • Capacity in shared dorm rooms has been reduced by half so there will only be one person in each bottom bunk, unless you’re travelling as a group and the only occupants in the quad pod, in which case you can use all of the beds. 
  • Your bedding and towel will be waiting for you on your bed. Please leave these items in the designated bins when it’s time to check-out. 
  • Dorm and quad pod guests must leave the room between 11 am and 3 pm every day, unless all guests in the room are travelling together or the room has been booked privately. 
  • Our housekeeping team will only access shared rooms upon a guest’s check-out.

Your Private Room

Your Private Room
(including private dorms)

  • Dorm rooms can be booked as private rooms. Groups travelling together can use the total number of beds in the room. 
  • If you’re staying more than three nights, you can request a mid-stay clean. We ask you to please leave the room while it’s being cleaned.
  • Each room is thoroughly cleaned and disinfected between guests.

Shared Bathrooms

Shared Bathrooms

  • We’ve reduced the maximum occupancy of all shared spaces, including bathrooms. This may mean some sinks, toilets, urinals and shower stalls are taken out of service to give guests a bit more room. 
  • Disinfecting wipes or sprays are available in each shared bathroom for guests’ personal use. 
  • Please be mindful of other guests waiting to use the facilities.

Kitchen

The Kitchen

  • We’ve reduced the maximum occupancy of our kitchens to allow guests to maintain a safe two-metre distance from one another. 
  • Face masks are recommended in the kitchen. 
  • Only one member of a group should cook at a time. 
  • Please follow the dishwashing and bleach sanitizing instructions posted near the sink for all dishes, drinkware, cutlery and cookware. 
  • Capacity in dining areas has been reduced to maintain two-metre distancing between individuals or those travelling together.

Around the hostel

Around the Hostel

  • Hand sanitizing stations have been placed in key areas of our hostels. 
  • Face masks are recommended in all common indoor spaces. 
  • Please maintain your distance from those you aren’t travelling with. Some furniture may have been moved or removed to facilitate physical distancing measures. 
  • Please be mindful of posted signage and staff instruction around the use of these spaces. 
  • These spaces will be cleaned and disinfected frequently, with an emphasis on high-touch surfaces. 
  • Group activities like pub crawls and walking tours have been temporarily suspended. Outdoor activities will be conducted from time to time where proper distancing can be maintained.


Food & beverage

Food & Beverage

  • Where hostel restaurants are open, capacity has been reduced and seating has been redistributed to maintain a two-metre distance between diners who aren’t travelling together.
  • Menus will either be disposable or disinfected between uses.
  • Where required by law, café and restaurant patrons may be asked to provide contact details for contact tracing purposes.

Our Staff

Our Staff

  • We’re here for you! If ever you have any questions about how things work, we’re happy to help.
  • We’ve undergone additional training to ensure we’re able to enforce the measures laid out above.
  • We do a self-health assessment before each shift to ensure we’re symptom-free. 
  • We’ll wear masks, gloves and other PPE where necessary and appropriate.
  • We maintain our own physical distance from one another wherever possible.

For more information about our safety measures or to see our complete list of open hostels, visit hihostels.ca/staysafe. If you have any questions, please get in touch at [email protected] or contact the hostel of your choice directly.