Check-In

• You’ll find clear signage and floor instructions around safe physical distancing measures. We ask that any individuals not travelling together maintain a two-metre distance from others, including staff, wherever possible, no matter where you are in the hostel.
• We have plexiglass barriers at front desk
• We support the use of face masks where distancing isn’t possible. We have some available for a small fee at the front desk.
• Low- or no-touch payment options are available and encouraged.
• All high-touch surfaces will be frequently disinfected, including payment terminals and key cards.
• We’ll ask to collect or confirm your phone number and email address, to be used for contact tracing purposes if necessary. 
• We may also ask you a few questions about symptoms and travel history. Guests experiencing Covid-19 symptoms will not be accommodated. 
• You’ll receive a check-in slip with your assigned room and bed (if you’re in a shared room) and more helpful info about the hostel.

Your Private Room
(including private dorms)

• Your bed will be made for you upon arrival. Rest assured that all bedding and towels are washed at high temperatures between guests.
• There will be no housekeeping in private rooms during your stay. 
• Rooms will be left vacant for three hours after guests check-out, to ensure the safety of our staff and arriving guests. Each room is thoroughly cleaned and disinfected between guests.
• Single-use and decorative items have been removed from the room.

Around the Hostel

• Masks are mandatory in shared spaces around the hostel, as per the Government of Québec's regulations.
• Hand sanitizing stations have been placed in key areas of our hostels.
• You’ll find signage indicating our reduced maximum occupancy posted near all common areas, including reading rooms, coworking space and dining area. 
• Some furniture may have been moved or removed to facilitate physical distancing measures (which don’t apply to individuals travelling in a group).
• Please be mindful of posted signage and staff instruction around the use of these spaces.
• These spaces will be cleaned and disinfected frequently, with an emphasis on high-touch surfaces.
• Hostel games, such as the pool table, aren’t available for now. Group activities like pub crawls and walking tours have been temporarily suspended. 
• The kitchen is temporarily closed. 

Our Staff

• We’re here for you! If ever you have any questions about how things work, we’re happy to help.
• We’ve undergone additional training to ensure we’re able to enforce the measures laid out above.
• We do a self-health assessment before each shift to ensure we’re symptom-free. 
• We’ll wear masks, gloves and other PPE where necessary and appropriate.
• We maintain our own physical distance from one another wherever possible.

If you have any questions, please get in touch at montreal@hihostels.ca or contact the hostel of your choice directly.

For more information on how you can take of yourself and others, consult the Quebec Self-Care Guide.