Stay Healthy

HI Canada cares about the health, safety and peace of mind of our guests. Here's what we're doing to help you stay healthy during your travels. 

As world governments and health professionals around the world advise citizens to stay or return home, HI Canada has come to the very difficult decision to temporarily close most of our hostels for the time being.  

The following hostels are temporarily closed:


  • HI Athabasca Falls
  • HI Banff Alpine Centre
  • HI Beauty Creek
  • HI Canmore
  • HI Calgary
  • HI Castle Mountain
  • HI Edmonton  
  • HI Hilda Creek
  • HI Jasper
  • HI Kananaskis
  • HI Lake Louise Alpine Centre
  • HI Maligne Canyon
  • HI Mosquito Creek
  • HI Mount Edith Cavell
  • HI Rampart Creek


  • HI Rossburn, 9 Finger Ranch

Nova Scotia

  • HI Cabot Trail
  • HI Cape Breton
  • HI Halifax
  • HI Wentworth

Prince Edward Island

  • HI Charlottetown


  • HI Regina

British Columbia

  • HI Cumberland
  • HI Fernie
  • HI Nanaimo
  • HI Nelson
  • HI Penticton
  • HI Red Mountain
  • HI Shuswap Lake
  • HI Tofino
  • HI Vancouver Central
  • HI Vancouver Downtown
  • HI Vancouver Jericho Beach
  • HI Victoria
  • HI Whistler
  • HI Yoho National Park

Newfoundland & Labrador

  • HI Bonavista


  • HI Ottawa Jail
  • HI Toronto


  • HI Anse-au-Griffon, Griffon Aventure
  • HI La Malbaie
  • HI Montreal 
  • HI Quebec City
  • HI Ste-Anne-des-Monts, Auberge festive Sea Shack
  • HI Trois-Rivières

How are we keeping you safe?

HI Canada has always followed a high level of health and safety standards at our hostels. We are closely monitoring the recommendations of WHO and local public health authorities and will implement changes accordingly.

We encourage you to check with your local government agencies for travel advice and alerts and to regularly monitor travel health recommendations for safety and security.  

Please note: For the well-being of all guests staying with us, travellers with symptoms consistent with Covid-19 will not be accommodated. We ask any travellers who are unwell to postpone travel plans and stay home.

How can I protect myself and others from COVID-19?

  • Wash your hands frequently with warm, soapy water for at least 20 seconds or use alcohol-based hand sanitizers.
  • Minimize hand contact with your eyes, mouth and nose.
  • Cough or sneeze into your arm or sleeve.
  • Stay at least one meter away from people, especially those who are coughing or sneezing.
  • If you have flu-like symptoms, inform the people around you and postpone your travel plans. If your symptoms aren’t mild, seek medical care

Travelling in Canada

How can I plan for worry free travel?

We understand that plans change and things happen. Book direct on for the best and most flexible rates. HI Canada has always offered pay-on-arrival booking options and flexible cancellation policies. This means you can book your travels worry free, knowing that HI Canada allows cancellations free of charge up to one day before arrival.

Please note that credit cards will be charged for the first night's stay for same-day cancellations or no shows. 

Already booked with us but can't make it?

Our hostels generally require that cancellations be made at least one day prior to arrival to avoid any charges, unless your booking was prepaid and non-refundable at time of reservation.

Given the uncertainty around the world today, if you choose to change your travel plans, we understand. We are offering guests the opportunity to cancel or modify reservations up to 24 hours prior to arrival during the months of March and April and receive a full credit for a future stay or a refund. This applies to all bookings up to and including April 30, 2020. 

If you booked using a third-party site, like or, their cancellation policies will apply to your reservation and any related inquiries should be directed to them. For group bookings, please contact the hostel directly or email for assistance.

For more information or assistance in Canada:

Please consult your home country's health authorities, the Public Health Agency of Canada or the World Health Organization for the latest travel advisories and information.

Feeling unwell while travelling in Canada? Nurses are available via phone 24/7 in all provinces. This is a free service. 

In all provinces except, Québec, Ontario and Manitoba, dial 811.
In Québec, call 1.877.644.4545 
In Ontario, call 1.866.797.0000.
In Manitoba, call 1.888.315.9257.