Reservations Agent

HI Vancouver Jericho Beach

Vancouver, British Columbia


Reporting to the Assistant Manager, the Reservations Agent will be making telephone and web reservations for Pacific Mountain Region hostels and other hostels within the HI-C network.

Embrace new challenges:

  • Along with providing excellent customer service, you provide accurate, up to date information on our facilities, pricing, packages, and promotions via phone and e-mail

We want YOU if you have:

  • Prior customer service and/or call centre experience, preferably in the tourism industry
  • Excellent communication skills
  • Comfortable with speaking and responding to inquiries on the phone
  • A team player, friendly, and personable attitude
  • Ability to speak French is an asset

Working with US will include:

  • Full-Time OR Part-Time position, a variety of shifts - office is open 7am-6pm  7 days a week
  • The starting wage is $12.65/hour, will move to $13.85/hour June 1
  • Eligible for summer completion bonus - $1/hour for every hour worked through the summer!
  • Available April 1 - October 1, 2019 - exact dates to be determined with candidates
  • Potential to continue on after the season
  • An annual 4% vacation entitlement
  • Free HI Membership
  • Commissions on sales
  • Relaxed working environment, bike access, hostel activities, 
  • Subsidised staff accommodation available
  • Great location - Jericho Beach!

Become Part of the Team

Please submit cover letter and resume as soon as possible.
Consideration of candidates will begin immediately.