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See our groups page for bookings of 10 or more friends.

Consulte notre section groupes pour les réservations de 10 personnes ou plus.

Front Desk Agent

HI Toronto

Toronto, Ontario


The Front Desk Agent is responsible for the frontline operations of the hostel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Front Desk Agent is typically the guest’s first interaction with the hostel so we need to make sure it is consistently a positive one. Each guest that walks into HI Toronto will be welcomed and acknowledged with the Hostelling International culture of positive customer service. Aided by communicating with other departments, you will also be responsible for identifying problem areas, upselling rooms and promoting hostel facilities and activities. The Front Desk Agent must have a positive and professional upbeat personality with a passion for the job and desire to deliver outstanding customer service to our guests.

Embrace new challenges

  • Engage each guest and provide excellent customer service
  • Perform accurate check-ins and check-outs of guests daily
  • Make accurate reservations over the phone, in person, via online reservation systems
  • Responsible for a cash float and inventory levels throughout the shift and ensuring all floats balance correctly at the end of the shift
  • Anticipate guests’ needs, listen and address guests’ complaints or concerns resolving the issue in a timely manner
  • Learn and adhere to all fire and emergency procedures
  • Verify revenue from all sources is accurately balanced, follow up on any discrepancies
  • Communicate effectively with all departments of the hostel to ensure the smooth running of daily activities
  • Sell alcohol following the policy
  • Other duties as assigned by management

We want YOU if you have

  • Proficiency in English (written & verbal). Second language is an asset
  • Aptitude for organized workplace
  • Ability to offer excellent service to a multicultural guest base
  • Ability to identify and fix problems in small details
  • Ability to multi-task and handle multiple work demands
  • Ability to accurately handle large sums of cash and payment transactions
  • Ability to manage conflict in an effective and safe manner
  • Smart serve certification (an asset)
  • Post-secondary education, preferably in Tourism/Hospitality
  • Previous experience in hostels or experience in the tourism, service or hospitality
  • Proven experience in cash handling and understanding of basic financial reports

Work conditions

  • Salary: 14$/ hour + commission (14.69$ after probation)
  • Group benefits and retirement savings plan*
  • Discounts on any HI Hostel in Canada (subject to availability)
  • May work on evenings, weekends and holidays
  • The organization of work may vary according to the tourist season


If you think you're just the person we're looking for, then please send us your resume and cover letter today! (Please note this site uses pop-up windows)