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Assistant Manager

HI Québec, Auberge internationale de Québec

Québec, Quebec

Striving to offer a quality service to our travellers, we are currently looking for an Assistant Manager to join our team.

This list of tasks/responsibilities is not exhaustive.

Main Objectives :

  • Plan, organize, direct and control various departments of the Auberge Internationale de Québec: Reception, café-bar, trainees, activities, human resources, payroll, etc.;
  • Manage a team of approximately 20 people and act as a resource person for employees.

Front Desk

  • Manage innkeepers' schedules (absences, holidays, change of shifts);
  • Check incoming reservations and room assignments;
  • Ensure exemplary customer service and gather feedback from travellers;
  • Ensure the management of conflicts, incidents and customer complaints;
  • Manage cancellations and changes in booking dates;
  • Ensure the reservation of rooms for HI employees.

Human Resources

  • Define and analyse the recruitment need, identify candidates, organise interviews, evaluate and select profiles, carry out reference checks, provide immigration consulting services, lead and monitor a network of candidates;
  • Ensure the recruitment in a methodical way according to attendance schedules and carry out the signing of contracts;
  • Maintain contacts with various school and community organizations;
  • Work closely with HI CANADA's management in the recruitment of international interns;
  • Prepare time cards for payroll and calculate bi-weekly hours.

Housekeeping (weekends)

  • Team management (room allocation, routines, absences, conflicts, etc.) and contact the housekeeping manager in case of conflicts (weekend report);
  • Ensure follow-up for the big cleaning in collaboration with the person in charge of housekeeping;
  • Monitor the progress of the teams on the different floors;
  • Take readings on the various electrical devices.

Café-Bar management

  • Responsible for food logistics operations (compliance with MAPAQ hygiene and sanitation rules, etc.);
  • Contact suppliers to negotiate prices and track orders, as well as track sales;
  • Monitor employee cash management with the help of the accounting department;
  • Train employees in the use of tools at the bar and write procedures;
  • Create promotional posters and search for products to diversify the existing offer;
  • Prepare work schedules (organization of teamwork, calculation of hours, planning management, absence management, illness, etc.);
  • Ensure food orders and ensure proper product rotation and food preservation.

Knowledge and interpersonal skills

  • Excellent management and management skills;
  • Knowledge of the hotel industry;
  • Ability to communicate in English on a professional level;
  • Demonstrate active listening, pedagogy and psychology;
  • Basic accounting knowledge;
  • Excellent customer management skills;
  • Pro-active on decision-making and problem solving;
  • Ability to work in a team environment;
  • Ability to analyze and solve problems;
  • Good management of planning tools;
  • Be an excellent communicator;
  • Good knowledge of the Office Suite;
  • Ability to reframe projects and guide the team towards a common objective.

Employment Status: Full-time

Sector of activity: Accommodation - Coffee/Bar - Housekeeping - HR

Shift: Daytime, Thursday to Monday

Number of hours: 35 to 40 hours per week

Salary: To be discussed according to experience

Start date of employment: As soon as possible


Please send your Curriculum Vitae to the attention of Simon Jacobs, Executive Director, at the following address: