beyond our control

We hate sharing bad news. We really do.  

Due to circumstances beyond our control, HI Canada has made the very difficult decision to delay the opening of the new HI Jasper hostel on Sleepy Hollow Road.  We greatly regret the opening delay's impact has on your travel plans and we want to do what we can to help. 

With the delayed opening, we must transfer or cancel your current reservations at HI Jasper and can offer you the following options:

Option 1:  Stay at HI Jasper at 1 Whistlers Road

The current HI Jasper hostel on 1 Whistlers Road, located 7km from the town of Jasper, will remain open until the new hostel begins operation.  If you would like to keep your travel plans to Jasper, we can transfer your reservation to this hostel, with your first night free.

Option 2:  Experience other HI hostels in Alberta and British Columbia and enjoy a night on us.

Experience other HI hostels in Western Canada, including 7 hostels located in Banff or Jasper National Park. We would like to offer you a free night if you rebook your stay at one of these hostels between May 1 to June 16, 2019*.

Option 3:  Cancel your reservation and stay elsewhere in Jasper

We have compiled a list of alternative accommodations in Jasper. With this option, we will cancel your reservation at HI Jasper on Sleepy Hollow Road and you'll have the freedom to make your own arrangements for your upcoming travels.

Tell us how we can help.

Please reach out to our central reservations team by emailing us at [email protected] or by calling us toll free at 1.866.762.4122 so that we can assist you with new arrangements.  Your reservation at the HI Jasper hostel on Sleepy Hollow Road will be automatically cancelled but new arrangements are not guaranteed until we hear from you.

We reassure you that we are working very closely with the Municipality of Jasper, the Alberta Ministry of Health and Parks Canada to explore alternate sources of water to service our hostel and guests. We appreciate that you chose HI Jasper and are committed to getting the hostel operational as soon as possible.

* Free night is subject to a new reservation in an equivalent bed or room type originally booked at the HI Jasper hostel.