How to hostel
As life starts to look and feel a little more normal, we're continuing to go above and beyond to ensure your stay with us is safe and comfortable. Hostelling may look and feel a little bit different than it used to, so here’s what you can expect when you stay with us for now.
- We require proof of COVID-19 vaccination at many hostels in British Columbia and Alberta. Guests in Alberta also have the option of providing a negative test result. Read more about these requirements.
- We ask that any individuals not travelling together maintain a safe distance from others, including staff, wherever possible, no matter where you are in the hostel.
- We have plexiglass barriers at front desk.
- Face masks are required in indoor public spaces. We encourage guests to bring their own reusable mask, however we also have disposable masks available at front desk.
- Low- or no-touch payment options are available and encouraged.
- All high-touch surfaces will be regularly disinfected, including payment terminals and key cards.
- Guests experiencing Covid-19 symptoms will not be accommodated. We also cannot accommodate travellers subject to mandatory quarantine or isolation requirements.
- You’ll receive a check-in slip with your assigned room and bed (if you’re in a shared room) and further helpful info about the hostel.
Your Dorm Room
- Capacity in shared dorm rooms has been reduced where possible, unless you’re travelling as a group and the only occupants in the room, in which case you can use all of the beds. Reduced capacity dorms currently in place are temporary. Regular operations with full capacity dorms are expected to restart this fall.
- Your bedding and towel will be waiting for you on your bed. Please leave these items in the designated bins when it’s time to check-out.
- Dorm guests must leave the room between 11 am and 3 pm every day, unless all guests in the room are travelling together or the room has been booked privately.
- Our housekeeping team will only access shared rooms upon a guest’s check-out.
Your Private Room
(including private dorms)
- Dorm rooms can be booked as private rooms. Groups travelling together can use the total number of beds in the room.
- If you’re staying more than three nights, you can request a mid-stay clean. We ask you to please leave the room while it’s being cleaned.
- Each room is thoroughly cleaned and disinfected between guests.
- We’ve reduced the maximum occupancy of all shared spaces, including bathrooms. This may mean some sinks, toilets, urinals and shower stalls are taken out of service to give guests a bit more room.
- Disinfecting wipes or sprays are available in each shared bathroom for guests’ personal use.
- Please be mindful of other guests waiting to use the facilities.
- We’ve reduced the maximum occupancy of our kitchens to allow guests to maintain a safe two-metre distance from one another.
- Only one member of a group should cook at a time.
- Please follow the dishwashing and bleach sanitizing instructions posted near the sink for all dishes, drinkware, cutlery and cookware.
- Where facilities allow, washed dishes will also be further sanitized using the hostel’s dishwasher.
- Capacity in dining areas has been reduced to maintain two-metre distancing between individuals or those travelling together.
Around the Hostel
- Hand sanitizing stations have been placed in key areas of our hostels.
- Face masks are required in indoor public spaces.
- Please maintain your distance from those you aren’t travelling with. Some furniture may have been moved or removed to facilitate physical distancing measures.
- Please be mindful of posted signage and staff instruction around the use of these spaces.
- These spaces will be cleaned and disinfected frequently, with an emphasis on high-touch surfaces.
- Group activities like pub crawls and walking tours have been temporarily suspended. Outdoor activities, like BBQs and campfires, will be conducted from time to time where proper distancing can be maintained.
Food & Beverage
- Where hostel restaurants are open, capacity has been reduced and seating has been redistributed to maintain a two-metre distance between diners who aren’t travelling together.
- In British Columbia, all licensed cafés, including HI Whistler's Cheaky's Café, require proof of Covid-19 vaccination to receive service.
- Menus will either be disposable or disinfected between uses.
- Where required by law, café and restaurant patrons may be asked to provide contact details for contact tracing purposes.
- We’re here for you! If ever you have any questions about how things work, we’re happy to help.
- We’ve undergone additional training to ensure we’re able to enforce the measures laid out above.
- We do a self-health assessment before each shift to ensure we’re symptom-free.
- We’ll wear masks, gloves and other PPE where necessary and appropriate.
- We maintain our own physical distance from one another wherever possible.