How to hostel
Times have changed a little bit, eh? We’ve made a lot of changes at our hostels to ensure our guests and staff are safe and comfortable. Hostelling may look and feel a little bit different than it used to, so here’s what you can expect when you stay with us for now. Please note, some hostels will be operating on a reduced schedule this spring.
- You’ll find clear signage and floor instructions around safe physical distancing measures. We ask that any individuals not travelling together maintain a two-metre distance from others, including staff, wherever possible, no matter where you are in the hostel.
- We have plexiglass barriers at front desk
- Face masks are required in indoor public spaces. We encourage guests to bring their own reusable mask, however we also have disposable masks available at front desk.
- Low- or no-touch payment options are available and encouraged.
- All high-touch surfaces will be frequently disinfected, including payment terminals and key cards.
- We’ll ask to collect or confirm your phone number and email address, to be used for contact tracing purposes if necessary. We also recommend using Alberta’s contact tracing app if you’re visiting a hostel in that province.
- We may also ask you a few questions about symptoms and travel history. Guests experiencing Covid-19 symptoms will not be accommodated. We also cannot accommodate travellers subject to mandatory quarantine requirements or those who have arrived in Canada within the previous 14 days.
- You’ll receive a check-in slip with your assigned room and bed (if you’re in a shared room) and more helpful info about the hostel.
Your Dorm Room
- Dorm rooms may not be available, in which case dorm rooms will be available to be booked privately (see below).
- This summer, when dorm beds are available, capacity in our shared rooms will be reduced by half so there will only be one person in each bottom bunk, unless you’re travelling as a group and the only occupants in the room, in which case you can use all of the beds.
- Your bedding and towel will be waiting for you on your bed. They’ve been freshly washed in hot water. Please leave these items on your bed when it’s time to check-out.
- Dorm guests must leave the room between 11 am and 3 pm every day, unless all guests in the room are travelling together or the room has been booked privately.
- Our housekeeping team will only access shared rooms upon a guest’s check-out.
- Single-use items have been removed from all rooms.
Your Private Room
(including private dorms)
- Dorm rooms can be booked as private rooms. Groups travelling together can use the total number of beds in the room.
- Your bed will be made for you upon arrival. Rest assured that all bedding and towels are washed at high temperatures between guests.
- There will be no housekeeping in private rooms during your stay.
- Each room is thoroughly cleaned and disinfected between guests.
- Single-use and decorative items have been removed from the room.
- We’ve reduced the maximum occupancy of all shared spaces, including bathrooms. This may mean some sinks, toilets and urinals are taken out of service to give guests a bit more room.
- Disinfecting wipes or sprays are available in each shared bathroom for guests’ personal use.
- Please be mindful of other guests waiting to use the facilities.
- We’ve reduced the maximum occupancy of our kitchens to allow guests to maintain a safe two-metre distance from one another. Unfortunately, there may be times when not all guests are able to use the cooking facilities during their stay.
- Face masks are required in the kitchen.
- Sign-up for a pre-scheduled time slot to cook in the kitchen, using the sign-up sheet near the entrance to the kitchen. Only one member of a group may cook in the reserved time slot.
- The cooking areas will be available for one member of each travelling group as follows: 30 minutes between 7 and 10 am, 30 minutes between 11 am and 2 pm, and one hour between 5 and 10 pm.
- Between these times, the kitchens will be closed for thorough cleaning and disinfection.
- Please follow the dishwashing and bleach sanitizing instructions posted near the sink for all dishes, drinkware, cutlery and cookware.
- Where facilities allow, washed dishes will also be further sanitized using the hostel’s dishwasher.
- Capacity in dining areas has been reduced to maintain two-metre distancing between individuals or those travelling together. While only one member of a group can use the kitchen at one time, you can all eat together.
- If you need to get your food outside of your scheduled kitchen time, you can do so while maintaining your distance from others. Please don't use the cooking or food prep areas.
Around the Hostel
- Hand sanitizing stations have been placed in key areas of our hostels.
- Face masks are required in all common indoor spaces.
- You’ll find signage indicating our reduced maximum occupancy posted near all common areas, including TV rooms, games rooms, lobbies and lounges.
- Some furniture may have been moved or removed to facilitate physical distancing measures (which don’t apply to individuals travelling in a group).
- Please be mindful of posted signage and staff instruction around the use of these spaces.
- These spaces will be cleaned and disinfected frequently, with an emphasis on high-touch surfaces.
- Hostel games, such as pool and darts, aren’t available for now. Group activities like pub crawls and walking tours have been temporarily suspended. Outdoor activities, like BBQs and campfires, will be conducted from time to time where proper distancing can be maintained.
Food & Beverage
- Where hostel restaurants are open, capacity has been reduced and seating has been redistributed to maintain a two-metre distance between diners who aren’t travelling together.
- Menus will either be disposable or disinfected between uses.
- Where required by law, café and restaurant patrons may be asked to provide contact details for contact tracing purposes.
- We’re here for you! If ever you have any questions about how things work, we’re happy to help.
- We’ve undergone additional training to ensure we’re able to enforce the measures laid out above.
- We do a self-health assessment before each shift to ensure we’re symptom-free.
- We’ll wear masks, gloves and other PPE where necessary and appropriate.
- We maintain our own physical distance from one another wherever possible.