HI-Toronto (Toronto)
Travel Destinations: Ontario, Great Lakes

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HI-Toronto
76 Church Street
Toronto, Ontario M5C2G1

For Reservation & inquiries:
1.877.848.8737
416.971.4440
Fax:
416 971-4088




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Jobs and Internships

Want to join a dynamic team of laid-back, fun and charming people? See below if we have any available positions or apply to become a volunteer! 


FRONT DESK AGENT SUPERVISOR

 

Overview

The Front Desk Supervisor is a service-oriented leader who is looking to apply their skills towards all aspects of the front desk department, with the goal of improving guest experience, overnight and sales revenues, as well as staff engagement and development. The front desk supervisor has the ability to work well under pressure and independently, making common sense decisions that positively impact the guests while keeping within the guidelines of Hostelling International Toronto. They are also capable of demonstrating quick thinking and decisive demeanor.

Key responsabilities

  • Oversees all daily front desk operations: reservations, guest services and coordinates with other departments;
  • Acts as Manager on Duty when working;
  • Participates in the selections of new staff
  • Completes the onboarding, training, performance appraisal of front desk staff;
  • Prepares and manages front desk schedules, including stepping in during staff shortages, at minimal or no notice;
  • Checks conditions of all reservations with extreme attention to detail, and is able to use logic and sound business strategies to make adjustments as necessary;
  • Coordinates with front desk staff the management of bed and room inventory, so as to maximize bed revenue by applying yield management concepts;
  • Ensures all front desk staff execute hostel policies, standards and procedures while continually supporting our mission and objectives;
  • Performs other duties as assigned by management.;

 

Qualifications and skills

  • Knowledge of Roommaster or other PMS
  • Computer literacy and ability to create professional documents;
  • Proficiency in English, as well as a second language an asset (French, German, Japanese, Mandarin, Cantonese, Korean, Spanish or Portuguese preferred);
  • Ability to solve mathematical challenges in an effective and timely manner;
  • Ability to handle large amounts of cash and other transactions accurately;
  • Ability to identify opportunities and apply sound revenue and yield management concepts;
  • Ability to provide knowledgeable information and guidance to guests, regarding directions, local attractions and points of interest;
  • Extensive knowledge of HI Toronto's front desk and guest service policies, procedures and standards;
  • Knowledge of Risk Management concepts, as well as AODA training;
  • Proven ability to multi task in a high volume work setting, with dedicated attention to detail and deadlines;
  • Ability to handle customer complaints effectively and within guidelines;
  • Ability to be reached by front desk agents for support during off times;
  • Maintain a professional presentation and exceptional positive attitude that will inspire front desk agents;

 

Professional Experience

  • Minimum 1 year supervisory experience in Hospitality;
  • Minimum 2 year experience in customer service, preferably in a tourism and hospitality setting;

 

Education

  • Post-Secondary Diploma/Certification in Hotel Management, Hospitality Management; OR
  • Post-Secondary Diploma/Certification in Business Management with combined hospitality and tourism work experience.;

 

Working conditions

  • Shifts include evenings, overnights, weekends and holidays as scheduled by management;
  • Requires standing for the duration of the shift;
  • Requires lifting and carrying heavy items;
  • This work is often carried out in a busy environment;

 

Critical Success Factors

  • Positive attitude and friendly nature;
  • Flexible and adaptable;
  • Punctual and reliable;
  • Alert mind with attention to detail;
  • Takes initiative and provides solutions for improvement;
  • Physically able to perform job without injury;

Interested candidates should send their resume and a cover letter explaining why they think they'd be the perfect fit to julia.rodrigues@hihostels.ca.  

 


 

VOLUNTEER AT HI-TORONTO

Love Toronto and want to share it with the world? We are looking for super fun volunteers to run activities and events for our guests at HI Toronto! The types of activities you will lead include our legendary pub crawl, walking tours, sporting events, quiz nights and much, much more. We love creative ideas- so let us know if you have an awesome suggestion for an event!

If you're interested in this opportunity, send an email to programming@hihostels.ca. Please include your resume and a description of the activities that you would be fantastic at leading. Also, we would love to know why you are interested in volunteering with HI-Toronto.