WE LIKE HEARING FROM YOU!
You have a question about becoming a HI member?
You can call us toll free (within Canada) at 1.800.663.5777 or simply visit the following pages to buy, renew, update or validate your membership online.
You have a question about booking one of our hostels?
You can contact our hostels in Canada directly by email or by phone, or simply book your stay online. If you book direct, there are no fees, no deposits!
You would like to cancel your reservation?
If you've booked on our website, you will find instructions on how to cancel in the email confirmation you received. Cancellations are generally free of charge up to 24h before your arrival date. If you've booked on another website, you will need to contact them to verify their cancellation policies. If you need further information, you can always contact the hostel directly by email or by phone.
You have a comment regarding a specific hostel or questions about the affiliation process?
Each regional association is responsible for a specific territory. You can contact directly the regional association corresponding to your location or the hostel you'd like to talk about.